Privacy Policy
Last updated: 21 October 2026
1. Introduction
Dentwerx (“we”, “us” or “our”) is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, contact us, request a quote or use our services.
We aim to handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles, where applicable.
2. Information We Collect
We may collect personal information that you voluntarily provide when interacting with our website or services.
This may include:
Full name
Email address
Phone number
Residential or business address
Vehicle details, including make, model and registration
Photographs of vehicle damage
Information submitted through enquiry or quotation forms
Details relating to appointments, bookings or services
Any additional information you choose to provide
We may also automatically collect certain technical information when you visit our website, including your IP address, browser type, device information and website usage data.
3. How We Collect Information
We may collect personal information when you:
Submit an enquiry or request a quotation through our website
Contact us by telephone, email or other communication channels
Book an appointment or engage our services
Provide photographs or details of your vehicle
Interact with our website or online advertising
Communicate with us through social media platforms
We may also collect information through cookies, analytics platforms and other website technologies.
4. How We Use Your Information
We collect and use personal information to:
Respond to enquiries and quotation requests
Provide information about our services
Assess vehicle damage and prepare quotations
Schedule appointments and manage bookings
Deliver our automotive repair services
Communicate with customers regarding their enquiries or services
Process payments and maintain business records
Improve our website, services and customer experience
Monitor website performance and marketing effectiveness
Send promotional communications where permitted by law
Comply with applicable legal obligations
We will only use personal information for purposes permitted by applicable privacy laws.
5. Disclosure of Personal Information
We may disclose personal information to trusted third parties where reasonably necessary to operate our business and provide our services.
These may include:
Website hosting and technology providers
Customer relationship management and booking platforms
Payment processing providers
Marketing and analytics service providers
Contractors and service providers assisting with our operations
Professional advisers, where necessary
Government authorities or regulators where required by law
We do not sell your personal information to third parties.
Where we engage external service providers, we take reasonable steps to ensure personal information is handled appropriately.
6. Cookies and Website Analytics
Our website may use cookies and similar technologies to improve functionality, understand visitor behaviour and measure website performance.
These technologies may collect information such as:
Pages visited
Time spent on the website
Browser and device information
General geographic location
Website interactions
Referral sources
We may use third-party services, such as Google Analytics or advertising platforms, to help understand how visitors interact with our website.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality.
7. Marketing Communications
We may use your contact information to send relevant updates, promotional offers or information about our services where permitted by law.
You can opt out of receiving marketing communications at any time by following the unsubscribe instructions provided or contacting us directly.
We will comply with applicable Australian marketing and spam legislation.
8. Storage and Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.
These measures may include secure website connections, restricted access to information and appropriate technology safeguards.
While we take reasonable precautions to protect personal information, no method of electronic storage or internet transmission can be guaranteed to be completely secure.
We retain personal information only for as long as reasonably necessary for business, operational or legal purposes.
When information is no longer required, we take reasonable steps to securely destroy or de-identify it, where appropriate.
9. Accessing and Correcting Your Information
You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or outdated.
To make a request, please contact us using the details provided below.
We will respond within a reasonable timeframe and in accordance with applicable privacy laws.
10. Third-Party Websites
Our website may contain links to external websites or services operated by third parties.
We are not responsible for the privacy practices or content of these external websites.
We encourage you to review their privacy policies before providing personal information.
11. Overseas Disclosure
Some third-party technology, hosting, analytics or marketing providers may store or process information outside Australia.
Where personal information is disclosed overseas, we will take reasonable steps to ensure it is handled in accordance with applicable Australian privacy requirements.
12. Privacy Complaints
If you have concerns about how we collect, use or manage your personal information, please contact us using the details below.
We will review your complaint and aim to respond within a reasonable timeframe.
If you are dissatisfied with our response, you may be entitled to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Website: https://www.oaic.gov.au/
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our business operations, website functionality or legal requirements.
Any updates will be published on this page, together with the revised date.
We encourage visitors to review this Privacy Policy occasionally.
14. Contact Us
If you have any questions about this Privacy Policy or how we handle personal information, please contact:
Dentwerx
Phone: 1300 763 080
Address: 16/18 Bourke Rd, Alexandria NSW 2015
